T&C

REDHOT COURIERS DOES NOT OFFER INSURANCE AND IS NOT LIABLE FOR DAMAGES

REDHOT COURIERS (hereinafter referred to as "the carrier" , Which expression will include its servants, agents and subcontractors) is not a common carrier and will accept no liability as such. All goods carried or other services performed shall be subject only to these conditions of carriage and the carrier reserves the right to accept or refuse any goods at its discretion

The consignor or his authorised agent shall not tender for carriage any explosive or inflammable or otherwise dangerous or damaging goods without presenting a full description of these goods in default of so doing shall be liable for all loss and damage caused thereby.

The carrier may arrange with any other person or company to undertake the carriage hereby contracted to or service ancillary thereto and any such person or company, its servants agents and employees shall be entitled to the benefit of these conditions to the same extent as the carrier.

The carrier accepts no responsibility for any damage including injury, delay or loss of any nature arising out of or  incidental to the carriage or any services ancillary thereto or which may occur at any time after the goods have been delivered to the consignee wether due or alleged to be due to misconduct or negligence on the part of the carrier or not and wether the cause of the damage is known or unknown to the carrier.

It is agreed that the person deliverying any goods to the carrier for carriage is authorised to sign the consignment for the consignor.

  

-Once a job is booked if it is cancelled a callout fee will apply and must be paid immediately(see "callout fee" on prices page for appropriate charges)

-It is the person booking the jobs responsibility to make sure they select the appropriate vehicle(click here to view vehicles measurements page for all measurements. If the incorrect vehicle is booked a callout fee will apply for that vehicle plus then standard charges for the correct vehicle to then be sent out.

-Redhot Couriers DOES NOT offer insurance and is not liable for any damages. Any & all insurance must be organised by the customer. You are also aware that if damages do occur the delivery fee for the particular delivery and any other amounts outstanding on the account must still be paid in full.

- We recommend wrapping any goods you would like to be protected. As we are not furniture removalists we carry very very limited packing materials and additional rates will apply if the driver needs to spend time preparing goods for transport.

-For refrigerated deliveries we only offer refrigerated deliveries and are capable of maintaining temperatures between 0 degrees to +4 degrees, we are happy to transport frozen products but you must be aware we do only have refrigerated transport options. Refrigerated vehicles are capabale of running at temperatures between 0 degrees up to +20 degrees if required but as mentioned generally operate between 0 to +4 degrees.

-Palleted stock must be no greater than 1.2m x 1.2m x 1.2m including the pallet. Pallets which are larger than this may have to be broken down and loading/unloading charges may apply or in cases where it cannot be broken down a callout fee will be charged and must be paid. We only carry chep pallets in our vans and refrigerated vehicles, we do not hold a pallet transfer account. We will only accept chep pallets which must be in good condition, at the dropoff we must receive empty exchange cheps at the time of delivery, failure to do so will result in additional charges and under no circumstance can we not receive pallets back to repalce the original exchanged chep pallets.

-For all deliveries with goods in excess of 25kg and/or 50cmx50cmx50cm in dimensions to be picked up and delivered someone must be present who is able to help the driver to load and unload. Failure of this will result in further charges for the driver to deliver or may result in the driver being unable to pickup and a callout fee being charged or the driver having to return goods to the point of pickup at which time full job rates plus additional fees will need to be paid. The job will then need to be rebooked when help will be available and full charges will apply again for the 2nd attempted job.

-when booking deliveries pelase ensure you advise us of any special instructions or requirements, if no instructions advised then goods will be delivered and left at the front door or in a safe place deemed by the driver, it is your responsibility to ensure adequate instructions are provided to Redhot Couriers if required, Redhot is not responsible for deliveries once delivered and left if no specific instrutions are provided about where to leave or not to leave goods, undeliverable goods or requests not to deliver unless goods can be accepted by someone will result in additional charges.

You also agree and confirm that you or the company you are booking on behalf of will pay all costs associated with the delivery and any further fees relating back to the job(surcharges may apply for credit card payments and overdue fees will apply for overdue accounts- all accounts offered are 7 days, overdue fees will apply $10 for 10days, $30 for 14 days(some older accounts have been extended to overdue fees only applying after 30 days $10 and after 60 days $30))

-For vehicle movements/transfer NO INSURANCE WILL BE PROVIDED BY REDHOT. YOU MUST ENSURE ALL VEHICLES ARE LICENSED AND INSURED PRIOR TO REDHOT TRANSPORTING/MOVING THE VEHICLE, REDHOT IS NOT RESPONSIBLE FOR ANY MONIES/ DAMAGE OR EXCESS PAYMENTS ASSOCIATED WITH THE VEHICLE THIS REMAINS YOUR RESPONSIBILITY AT ALL TIMES. NO FUEL, GENERAL MAINTENANCE OR VEHICLE EXPENSES WILL PAID FOR OR CARRIED OUT BY REDHOT, IT IS YOUR RESPONSIBILITY TO ENSURE THE VEHICLE IS READY FOR TRANSPORT. IF ANY EXPENSES ARE INCURRED BY REHDOT THESE WILL BE ADDED TO YOUR INVOICE AND RECEIPTS ATTACHED, FUEL WILL BE CHARGED AT $2.50 PER LITRE.

  

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T&C

  

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